Freshcaller incident

Inbound Call Failures to a Subset of Taiwan Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 13, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 18h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2021, 03:51 PM UTC
Resolved
Dec 14, 2021, 10:13 AM UTC
Duration
18h 22m
Detected by Pingoru
Dec 13, 2021, 03:51 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Dec 13, 2021, 03:51 PM UTC

    We are observing inbound call failures to a subset of our carrier partner's Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

  2. investigating Dec 13, 2021, 04:48 PM UTC

    We continue to experience inbound call failures to a subset of our carrier partner's Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

  3. investigating Dec 13, 2021, 06:42 PM UTC

    We continue to experience inbound call failures to a subset of our carrier partner's Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Dec 13, 2021, 10:30 PM UTC

    We continue to experience inbound call failures to a subset of our carrier partner's Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Dec 14, 2021, 06:18 AM UTC

    We are observing a recovery in inbound calls to a subset of our carrier partner's Taiwan phone numbers. We are monitoring the service to ensure a full recovery and we will provide another update in 2 hours or as soon as more information becomes available.

  6. investigating Dec 14, 2021, 08:18 AM UTC

    We continue to observe recovery in inbound calls to a subset of our carrier partner's Taiwan phone numbers. We are monitoring the service to ensure a full recovery and we will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Dec 14, 2021, 10:13 AM UTC

    The issue affecting inbound calls to a subset of Twilio Taiwan phone numbers has been resolved, and the service is functioning normally at this time.