Freshcaller incident

Intermittent issues with the inbound and outbound calls in US region

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 13, 2021 affecting Inbound Calls and Outbound Calls, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2021, 06:08 PM UTC
Resolved
Dec 13, 2021, 06:20 PM UTC
Duration
12m
Detected by Pingoru
Dec 13, 2021, 06:08 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Dec 13, 2021, 06:08 PM UTC

    We are observing intermittent issues with the inbound and outbound calls in US region. Our best minds are working towards resolving this issue at the earliest. More updates to follow.

  2. investigating Dec 13, 2021, 06:08 PM UTC

  3. resolved Dec 13, 2021, 06:20 PM UTC

    Our Engineering team has fixed the issue and have reported that inbound and outbound calls should be working normal without any problem.