Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 15, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:48 PM UTC
Resolved
Dec 15, 2021, 04:19 PM UTC
Duration
31m
Detected by Pingoru
Dec 15, 2021, 03:48 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Dec 15, 2021, 03:48 PM UTC

    Our Carrier partner have detected a potential issue with Voice Call Quality , Our engineering team has been alerted and are checking with our carrier partner, We will update as soon as we have more information.

  2. resolved Dec 15, 2021, 04:01 PM UTC

    Our Carrier partner have fully investigated the issue and determined that there is no noticeable customer impact. All systems are operational.

  3. resolved Dec 15, 2021, 04:19 PM UTC

    The incident has been resolved