Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 22, 2021 affecting Sign in / Sign up and Inbound Calls and 1 more component, lasting 11h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:11 PM UTC
Resolved
Dec 23, 2021, 12:10 AM UTC
Duration
11h 59m
Detected by Pingoru
Dec 22, 2021, 12:11 PM UTC

Affected components

Sign in / Sign upInbound CallsOutbound CallsSign in / Sign upInbound CallsOutbound CallsSign in / Sign upInbound CallsOutbound CallsSign in / Sign up

Update timeline

  1. investigating Dec 22, 2021, 12:11 PM UTC

    We are currently facing issues with the Incoming/Outgoing/Signup. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. investigating Dec 22, 2021, 01:30 PM UTC

    We are observing improvements in the error rate with Incoming/Outgoing/Signup and Service have also improved. We are continuing to have this closely monitored.

  3. investigating Dec 22, 2021, 02:30 PM UTC

    Our engineering team is monitoring the error rates which are nearing their stable level. Further updates to follow.

  4. investigating Dec 22, 2021, 04:00 PM UTC

    We are still monitoring the error rates which are nearing their stable level. We are continuing to have this closely monitored.

  5. investigating Dec 22, 2021, 06:00 PM UTC

    Our engineering team is monitoring the error rates which are nearing their stable level. Further updates to follow.

  6. investigating Dec 22, 2021, 07:00 PM UTC

    Our engineers have identified the issue and implemented a workaround. Further updates to follow.

  7. investigating Dec 22, 2021, 08:00 PM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  8. investigating Dec 22, 2021, 09:02 PM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  9. investigating Dec 22, 2021, 10:00 PM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  10. investigating Dec 22, 2021, 11:00 PM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  11. investigating Dec 23, 2021, 12:03 AM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  12. resolved Dec 23, 2021, 12:10 AM UTC

    The issue with Incoming/Outgoing/Signup is now fixed and services are back to normal. We are continuing to have this closely monitored.