Freshcaller incident
Inbound Call Failures to a Subset of Spain Phone Numbers
Freshcaller experienced a minor incident on January 3, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 9h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2022, 03:18 PM UTC
We are observing a subset of call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue.
- investigating Jan 03, 2022, 04:18 PM UTC
We are continuing to work with our carrier partner to resolve the issue of a subset of call failures to Spain phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 03, 2022, 06:18 PM UTC
We are continuing to work with our carrier partner to resolve the issue of a subset of call failures to Spain phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Jan 03, 2022, 10:14 PM UTC
We continue to work with our carrier partner to resolve the issue of a subset of call failures to Spain phone numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Jan 03, 2022, 10:52 PM UTC
We have started seeing recovery for inbound calls to Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 04, 2022, 12:44 AM UTC
The issue affecting inbound calls to Twilio Spain phone numbers has been resolved, and the service is functioning normally at this time.