Freshcaller incident

Inbound Call Failures to a Subset of Ireland Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 4, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2022, 02:10 PM UTC
Resolved
Jan 04, 2022, 04:22 PM UTC
Duration
2h 12m
Detected by Pingoru
Jan 04, 2022, 02:10 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jan 04, 2022, 02:10 PM UTC

    We are observing a subset of call failures to Ireland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jan 04, 2022, 03:10 PM UTC

    We are continuing to work with our carrier partner to resolve the issue of a subset of call failures to Ireland phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jan 04, 2022, 04:22 PM UTC

    The issue causing inbound call failures to Twilio Ireland phone numbers with prefix +35376 has been identified as related to regulation changes. Impacted customers have been contacted individually with next steps and to address any concerns. All systems are operational.