Freshcaller incident

Inbound Call Failures to El Salvador Longcodes

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 6, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2022, 04:45 PM UTC
Resolved
Jan 06, 2022, 06:45 PM UTC
Duration
2h
Detected by Pingoru
Jan 06, 2022, 04:45 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jan 06, 2022, 04:45 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to El Salvador Longcodes. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

  2. investigating Jan 06, 2022, 04:57 PM UTC

    We have started seeing recovery for inbound calls to El Salvador phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jan 06, 2022, 06:45 PM UTC

    The issue affecting inbound calls to El Salvador phone numbers has been resolved, and the service is functioning normally at this time.