Freshcaller incident
Inbound Call Failures to Norway Phone Numbers Over Epsilon
Freshcaller experienced a minor incident on January 11, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2022, 04:31 AM UTC
We are currently observing inbound call failures to Norway phone numbers over Epsilon. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 11, 2022, 05:20 AM UTC
We are working with our carrier partner to resolve inbound call failures to Norway via subset of phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 11, 2022, 07:03 AM UTC
We are observing recovery in inbound call failures to Norway via subset of phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 11, 2022, 08:46 AM UTC
We are observing recovery in inbound call failures to Norway via subset of phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 11, 2022, 09:14 AM UTC
The issue affecting inbound calls to Twilio Norway phone numbers has been resolved, and the service is functioning normally at this time.