Freshcaller experienced a minor incident on January 12, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls
Update timeline
- investigating Jan 12, 2022, 02:10 AM UTC
We are investigating intermittent failures with the Billing API. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 12, 2022, 02:26 AM UTC
We are now seeing recovery with the connections to tds-api. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jan 12, 2022, 03:40 AM UTC
The Intermittent failures and latencies have been resolved and the service is functioning normally at this time.