Freshcaller incident

Inbound Call Failures to Subset of Colombia Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 18, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2022, 06:15 PM UTC
Resolved
Jan 18, 2022, 09:24 PM UTC
Duration
3h 9m
Detected by Pingoru
Jan 18, 2022, 06:15 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jan 18, 2022, 06:15 PM UTC

    We are observing call failures to a subset of Twilio Colombia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jan 18, 2022, 07:22 PM UTC

    We have started seeing recovery for inbound calls to to a subset of Twilio Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jan 18, 2022, 09:24 PM UTC

    The issue affecting inbound calls to a subset of Twilio Colombia phone numbers has been resolved, and the service is functioning normally at this time.