Freshcaller experienced a minor incident on January 21, 2022 affecting Inbound Calls, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Calls
Update timeline
- investigating Jan 21, 2022, 05:00 AM UTC
We are seeing a degraded performance in some of the customer accounts for assigning calls from wait queue to the agents.Our engineering team is actively investigating. We will update you as soon as we have more information.
- resolved Jan 21, 2022, 10:30 AM UTC
The issue with wait queue management has been resolved. All systems are operational