Freshcaller experienced a minor incident on January 27, 2022 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 18h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2022, 07:45 PM UTC
We are investigating an issue which is causing API timeout errors to return intermittently. We are checking with our Telephony partners on the same.
- investigating Jan 27, 2022, 09:45 PM UTC
We are working with our Telephony partners to resolve this issue, we will post an update as soon as we have further information.
- investigating Jan 27, 2022, 10:57 PM UTC
We have identified the issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may see billing delays. We are monitoring for account suspensions, However if your account is suspended, please contact support. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.
- investigating Jan 28, 2022, 12:36 AM UTC
We have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.
- investigating Jan 28, 2022, 01:43 AM UTC
Our Telephony partners have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working with our Telephony partners to resolve this issue, we will post the next update in 4 hours, or as soon as we have further information.
- investigating Jan 28, 2022, 05:43 AM UTC
We have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are still working to resolve this issue, we will post the next update in 8 hours, or as soon as we have further information.
- investigating Jan 28, 2022, 12:27 PM UTC
We are beginning to see recovery from this issue, and will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 28, 2022, 02:21 PM UTC
We are no longer experiencing the issue of database errors causing intermittent API errors, billing errors, console errors, and numbers transfer delays. All systems are operational.