Freshcaller experienced a minor incident on January 28, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2022, 06:34 PM UTC
Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jan 28, 2022, 07:03 PM UTC
We are experiencing an issue with the generation of voice recordings being delayed for over 5 minutes. Our engineers are investigating. We will provide an update in 1 hour or as soon as we have more information.
- investigating Jan 28, 2022, 07:30 PM UTC
The engineering team has isolated the problem causing the increased delays on voice recordings. Voice recordings are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jan 28, 2022, 08:03 PM UTC
Voice recording delays have been resolved and voice recordings are operating normally at this time.