Freshcaller incident

Intermittent API Errors Causing Inconsistent

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 29, 2022 affecting Public API and Public API and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2022, 01:45 AM UTC
Resolved
Jan 29, 2022, 04:25 AM UTC
Duration
2h 40m
Detected by Pingoru
Jan 29, 2022, 01:45 AM UTC

Affected components

Public APIPublic APIPublic APIPublic API

Update timeline

  1. investigating Jan 29, 2022, 01:45 AM UTC

    Our monitoring systems have detected a potential issue with. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information

  2. investigating Jan 29, 2022, 02:04 AM UTC

    We are investigating intermittent API errors across all APIs causing delayed updates and inconsistent data. A refresh may correct the issue. We expect to provide another update in 30 Minutes hour or as soon as more information becomes available

  3. investigating Jan 29, 2022, 02:34 AM UTC

    We are still investigating intermittent API errors across all APIs causing delayed updates and inconsistent data. Debugger is also impacted as Alert triggers and customer webhooks are not firing as well as new debug events are not available in the console or via public API. A refresh may correct the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. investigating Jan 29, 2022, 03:34 AM UTC

    We are still investigating intermittent API errors across all APIs causing delayed updates and inconsistent data. Debugger is impacted as alert triggers ,customer webhooks are not firing and debug events are not available in the console or via public API. Flex agents are unable to accept inbound messaging/call tasks and unable to make outbound calls. A refresh may correct the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. investigating Jan 29, 2022, 03:55 AM UTC

    We are seeing recovery from intermittent API errors across all APIs causing delayed updates, inconsistent data as well as with Debugger issues such as alert triggers, customer webhooks not firing and debug events not being available in the console or via public API and Flex agents unable to accept inbound messaging/call tasks or to make outbound calls. If Flex customers are seeing stuck tasks, please open a support ticket with us. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Jan 29, 2022, 04:25 AM UTC

    We are no longer experiencing the issue of intermittent API errors across all APIs causing delayed updates, inconsistent data as well as with Debugger issues such as alert triggers, customer webhooks not firing and debug events not being available in the console or via public API and Flex agents not being able to accept inbound messaging/call tasks or to make outbound calls. If Flex customers are seeing stuck tasks, please open a support ticket with us. This incident has been resolved.