Freshcaller experienced a minor incident on January 29, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2022, 02:28 PM UTC
Our monitoring systems have detected a potential issue with call recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jan 29, 2022, 03:15 PM UTC
We have identified an issue with fetching call recordings and transcripts. Our engineers are working to implement a fix. We will update as soon as more information becomes available.
- investigating Jan 29, 2022, 03:26 PM UTC
Voice recording and transcript retrieval is now operating normally. We will continue to monitor for system stability. We'll provide another update as soon as more information becomes available.
- resolved Jan 29, 2022, 03:56 PM UTC
The issue with voice recording and transcript retrieval on the AU1 Home Region has been resolved and Programmable Voice is operating normally at this time