Freshcaller experienced a minor incident on January 31, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2022, 03:15 PM UTC
Our monitoring systems have detected a potential issue with call recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jan 31, 2022, 04:30 PM UTC
We have identified an issue with fetching call recordings. Our engineers are working to implement a fix. We will update as soon as more information becomes available.
- investigating Jan 31, 2022, 05:26 PM UTC
Our engineers are still working on the fix. We will update as soon as more information becomes available.
- investigating Jan 31, 2022, 05:45 PM UTC
The issue with call recordings has been resolved, mail delivery from our system is failing intermittently. Our engineers are working to implement a fix for the same. We will update as soon as more information becomes available.
- investigating Jan 31, 2022, 06:45 PM UTC
Our engineers have been implementing a fix for the email delivery issue, we will update once the fix is completely done.
- resolved Jan 31, 2022, 07:20 PM UTC
The issue affecting mail delivery also has been resolved, and all the services are functioning normally at this time