Freshcaller incident

On Call Engineers Are Investigating a Potential Issue With Audio Degradation to Japan Numbers - 3 February 2022

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 2, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2022, 06:32 PM UTC
Resolved
Feb 02, 2022, 07:22 PM UTC
Duration
50m
Detected by Pingoru
Feb 02, 2022, 06:32 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Feb 02, 2022, 06:32 PM UTC

    Our monitoring systems have detected a potential issue with audio degradation when calling to and from Japan numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Feb 02, 2022, 07:22 PM UTC

    We have fully investigated the audio degradation when calling to and from Japan numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.