Freshcaller incident
Issues with Emergency Address Creation, Registration and Unregistration in the US and Canada
Freshcaller experienced a minor incident on February 3, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 4d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2022, 06:27 PM UTC
Our third party service provider have detected a potential issue when creating emergency addresses. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Feb 03, 2022, 07:27 PM UTC
Our third party service provider is currently investigating an issue with emergency address creation, registration, and unregistration in US and Canada. Engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
- investigating Feb 03, 2022, 08:43 PM UTC
Our third party service provider continue to investigate an issue with emergency address creation, registration, and unregistration in US and Canada. Their engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
- investigating Feb 03, 2022, 10:30 PM UTC
Our third party service provider continues to investigate an issue with emergency address creation, registration, and unregistration in US and Canada. Their engineers are working on the issue, and will provide another update in 4 hours or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
- investigating Feb 04, 2022, 12:19 AM UTC
Our Third party Service provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 04, 2022, 01:13 AM UTC
Our Third part Service provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 04, 2022, 03:13 AM UTC
Our third party communication provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Feb 04, 2022, 07:13 AM UTC
Our third party communication provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Feb 04, 2022, 03:10 PM UTC
Our third party communication provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada and is still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Feb 04, 2022, 10:47 PM UTC
We are observing recovery in the issue with emergency address creation, registration, and unregistration in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 05, 2022, 12:11 AM UTC
We are observing recovery in the issue with emergency address creation, registration, and unregistration in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Feb 05, 2022, 02:13 AM UTC
Our Third party Service provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 05, 2022, 03:13 AM UTC
Our Third party Service provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 05, 2022, 05:13 AM UTC
Our Third party Service provider has identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Feb 05, 2022, 09:16 AM UTC
Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Feb 06, 2022, 05:13 AM UTC
Our engineers are working along with our service provider for fixing the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Feb 06, 2022, 09:11 PM UTC
Our third party service provider have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We will provide another update in 24 hours or as soon as more information becomes available.
- investigating Feb 07, 2022, 09:06 PM UTC
Our third party service provider have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 24 hours or as soon as more information becomes available.
- investigating Feb 07, 2022, 11:39 PM UTC
Emergency address creation, registration, and unregistration in the US and Canada are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Feb 08, 2022, 01:45 AM UTC
The issue causing problems with Emergency address creation, registration, and unregistration in the US and Canada has been resolved.