Freshcaller experienced a minor incident on February 9, 2022 affecting Inbound Calls and Outbound Calls, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsOutbound Calls
Update timeline
- investigating Feb 09, 2022, 10:30 PM UTC
Customers are experiencing a degraded performance with Agent status. We're aware of the issue and working towards a resolution
- investigating Feb 10, 2022, 12:26 AM UTC
Our engineering team is working to get this resolved as soon as possible. More updates to follow.
- resolved Feb 10, 2022, 12:54 AM UTC
The issue with Agent status has been resolved,all the services are functioning normally at this time