Freshcaller incident

Packet Loss Affecting Inbound Calls to a Small Subset of Twilio Brazil Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 14, 2022, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2022, 02:19 PM UTC
Resolved
Feb 14, 2022, 02:32 PM UTC
Duration
13m
Detected by Pingoru
Feb 14, 2022, 02:19 PM UTC

Update timeline

  1. investigating Feb 14, 2022, 02:19 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to a small subset of Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 10 minutes or as soon as more information becomes available.

  2. resolved Feb 14, 2022, 02:32 PM UTC

    We have fully investigated the potential issue impacting inbound calls to a small subset of Twilio Brazil phone numbers, and it was determined that the impact was limited to a small subset of customers, who have been contacted individually to address any concerns. All systems are operational.