Freshcaller experienced a minor incident on February 15, 2022 affecting Search, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Search
Update timeline
- investigating Feb 15, 2022, 05:50 AM UTC
We are having issues with our search platform due to which users will be experiencing degraded performance while accessing tickets from the list page, searching for tickets, and data mismatch on dashboards. Our engineering team is working on this as we speak. More updates to follow.
- investigating Feb 15, 2022, 08:26 AM UTC
Our engineering team is working to get this resolved as soon as possible. More updates to follow.
- resolved Feb 15, 2022, 08:28 AM UTC
Our engineers have fixed the issues related to Search and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.