Freshcaller incident

Errors with Approved Customer Number Bundles - 15 February 2022

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 15, 2022, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 05:46 PM UTC
Resolved
Feb 15, 2022, 11:19 PM UTC
Duration
5h 33m
Detected by Pingoru
Feb 15, 2022, 05:46 PM UTC

Update timeline

  1. investigating Feb 15, 2022, 05:46 PM UTC

    We are experiencing an issue with some approved customer Number bundles. Customers may see "Address Not Linked to Bundle" errors. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.

  2. investigating Feb 15, 2022, 06:59 PM UTC

    Our engineers have completed the investigation and determined that only bundles created or updated between Feb 11th 2022, 5:30:14 PM UTC and Feb 15th 2022, 6:16:12 PM UTC were affected by the issue that caused the error "Address Not Linked to Bundle". Our engineering team is currently working on a fix. We will provide another update in 2 hours or as soon as more information becomes available

  3. investigating Feb 15, 2022, 09:27 PM UTC

    Our engineering team has fixed the issue related to approved customer number bundles. We will monitor this incident and provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Feb 15, 2022, 11:19 PM UTC

    We are no longer facing issues related to approved customer number bundles. This incident has been resolved.