Freshcaller incident

Voice calls from Japan numbers experiencing no CLI

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 17, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2022, 04:40 AM UTC
Resolved
Feb 17, 2022, 05:30 AM UTC
Duration
50m
Detected by Pingoru
Feb 17, 2022, 04:40 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Feb 17, 2022, 04:40 AM UTC

    Our service provider has detected an issue where voice calls from Japan number experiencing no CLI. We expect to provide an update in 1 hour or as soon as more information becomes available.

  2. resolved Feb 17, 2022, 05:30 AM UTC

    CLI for voice calls from Japan number is now operating normally. We will continue to monitor for system stability.