Freshcaller experienced a minor incident on February 23, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2022, 03:30 AM UTC
Service Provider monitoring systems have detected a potential issue with call queues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Feb 23, 2022, 03:43 AM UTC
Service provider team experiencing an increased errors for customers who are using the Voice Queue services. The service provider engineering team is actively working on the issue. We will update in 1 hour or as soon as we have more information.
- investigating Feb 23, 2022, 03:44 AM UTC
Observing recovery with regards to the Voice Queue Services. Our service provider will be monitoring all services to ensure a full recovery and provide another update in 30 mins or as soon as more information becomes available.
- resolved Feb 23, 2022, 04:26 AM UTC
We are no longer experiencing errors with the Voice Queue services. This incident has been resolved.