Freshcaller incident

Call Failures to a Subset of Indonesia Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 26, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2022, 07:19 AM UTC
Resolved
Feb 26, 2022, 12:42 PM UTC
Duration
5h 23m
Detected by Pingoru
Feb 26, 2022, 07:19 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Feb 26, 2022, 07:19 AM UTC

    We are observing outbound call failure to a subset of Indonesia phone numbers. Our service providers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Feb 26, 2022, 08:20 AM UTC

    We are observing outbound call failure to a subset of Indonesia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Feb 26, 2022, 10:12 AM UTC

    We have started seeing recovery for outbound calls to a subset of Indonesia phone numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. investigating Feb 26, 2022, 10:42 AM UTC

    We are still seeing recovery for outbound calls to a subset of Indonesia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Feb 26, 2022, 12:42 PM UTC

    The issue affecting outbound calls to a subset of Indonesian phone numbers has been resolved, and the service is functioning normally at this time.