Freshcaller experienced a minor incident on March 2, 2022 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2022, 09:27 AM UTC
We are observing inbound call failures to Optus mobile numbers in Australia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 02, 2022, 10:13 AM UTC
Our third party service provider is continuing to investigate inbound calls failure to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 02, 2022, 11:09 AM UTC
Our third party service provider is continuing to investigate inbound calls failure to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
- investigating Mar 02, 2022, 01:06 PM UTC
Our third party service provider is continuing to investigate inbound calls failure to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
- investigating Mar 02, 2022, 03:00 PM UTC
Our third party service provider is still investigating inbound calls failure to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 02, 2022, 04:56 PM UTC
Our third-party service provider continues to investigate inbound call failures to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 02, 2022, 06:51 PM UTC
Our third-party service provider continues to investigate inbound call failures to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Mar 02, 2022, 10:55 PM UTC
Our third-party service provider continues to investigate inbound call failures to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Mar 03, 2022, 12:27 AM UTC
Our third-party service provider still investigating inbound call failures to Australian Numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- monitoring Mar 03, 2022, 09:40 PM UTC
Our third-party service provider has stated that they started seeing recovery for inbound calls to Australian phone numbers. They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 03, 2022, 11:33 PM UTC
Our third-party service provider confirmed that the issue affecting inbound calls to Australian phone numbers has been resolved, and the service is functioning normally at this time.