Freshcaller incident
SMS and Call failures from/to United Kingdom via a Subset of Local Longcodes - 5 march
Freshcaller experienced a minor incident on March 5, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2022, 10:26 PM UTC
Our third party service provider's monitoring systems have detected a potential issue with SMS and Call failures from/to United Kingdom via a Subset of Local Longcodes. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Mar 05, 2022, 10:35 PM UTC
Our third party service provider is observing SMS and call failures from/to United Kingdom on a subset of local long codes. They are currently working with our carrier partner to resolve the issue. They are expected to expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 05, 2022, 11:28 PM UTC
Our third party service provider observing recovery SMS and call failures from/to United Kingdom on a subset of local long codes. They will continue monitoring the service to ensure a full recovery. They will provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 06, 2022, 01:42 AM UTC
We are no longer experiencing SMS and call failures from/to United Kingdom on a subset of local long codes. This incident has been resolved.