Freshcaller incident

Intermittent issues with a subset of Service Provider Landline Number To Thailand

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 10, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2022, 06:08 AM UTC
Resolved
Mar 10, 2022, 08:59 AM UTC
Duration
2h 51m
Detected by Pingoru
Mar 10, 2022, 06:08 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Mar 10, 2022, 06:08 AM UTC

    We've become aware of a potential issue with outbound call failure via subset of service provider landline number to Thailand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Mar 10, 2022, 06:08 AM UTC

    We are investigating outbound call failure via subset of Service provider landline number to Thailand. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Mar 10, 2022, 08:59 AM UTC

    The issue affecting outbound calls via a subset of Service provider landline numbers to Thailand has been resolved, and the service is functioning normally at this time.