Freshcaller incident

Twilio Incident - Calls Joining Conferences are Failing

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 22, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2022, 04:09 PM UTC
Resolved
Mar 22, 2022, 07:46 PM UTC
Duration
3h 37m
Detected by Pingoru
Mar 22, 2022, 04:09 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Mar 22, 2022, 04:09 PM UTC

    Our third party provider has become aware of a potential issue with Conferences. Their engineering team has been alerted and is actively investigating. They will update as soon as we have more information.

  2. investigating Mar 22, 2022, 04:20 PM UTC

    Our Third party providers have become aware of a potential issue with Conferences. Their engineering team has been alerted and is actively investigating. They will update as soon as we have more information.

  3. investigating Mar 22, 2022, 04:29 PM UTC

    Our Third party providers have become aware of a potential issue with Conferences. Their engineering team has been alerted and is actively investigating. They will update as soon as we have more information.

  4. investigating Mar 22, 2022, 04:41 PM UTC

    Our Third party providers are investigating failures with conferences in Programmable Voice calls. They expect to provide another update in 30 minutes or as soon as more information becomes available

  5. investigating Mar 22, 2022, 04:58 PM UTC

    Conferences in Programmable Voice are now operating normally. Out third party providers will continue to monitor for system stability. They will provide another update in 30 minutes or as soon as more information becomes available.

  6. investigating Mar 22, 2022, 05:01 PM UTC

    Conferences in Programmable Voice are now operating normally. Out third party providers will continue to monitor for system stability. They will provide another update in 30 minutes or as soon as more information becomes available.

  7. investigating Mar 22, 2022, 05:03 PM UTC

    Conferences in Programmable Voice are now operating normally. Out third party providers will continue to monitor for system stability. They will provide another update in 30 minutes or as soon as more information becomes available.

  8. investigating Mar 22, 2022, 05:55 PM UTC

    Conferences in Programmable Voice are now operating normally. Out third party providers will continue to monitor for system stability. They will provide another update in 30 minutes or as soon as more information becomes available.

  9. investigating Mar 22, 2022, 06:25 PM UTC

    Conferences in Programmable Voice are now operating normally. Out third party providers will continue to monitor for system stability. They will provide another update in 30 minutes or as soon as more information becomes available.

  10. resolved Mar 22, 2022, 07:46 PM UTC

    The issue that caused voice call failures related to Flex and Voice Conferences has been resolved and those services are operating normally at this time.