Freshcaller incident
Call Failures to a Small Subset of Australian Phone Numbers
Freshcaller experienced a minor incident on March 24, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2022, 12:05 AM UTC
Our monitoring systems have detected a potential issue with call failures to a small subset of Australian phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Mar 24, 2022, 02:02 AM UTC
We are still observing call failures to a small subset of Australian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Mar 24, 2022, 03:22 AM UTC
We are observing recovery in call failures to a small subset of Australian phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 24, 2022, 05:10 AM UTC
We are no longer observing call failures to a small subset of Twilio Australian phone numbers. This incident has been resolved.