Freshcaller incident

Emergency Address Creation Failures For Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 24, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2022, 04:08 AM UTC
Resolved
Mar 24, 2022, 02:45 PM UTC
Duration
10h 37m
Detected by Pingoru
Mar 24, 2022, 04:08 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Mar 24, 2022, 04:08 AM UTC

    We are experiencing emergency address creation failures for phone numbers. Our engineering team is looking into the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Mar 24, 2022, 05:04 AM UTC

    We are still experiencing emergency address creation failures for phone numbers. Our engineering team is looking into the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Mar 24, 2022, 06:58 AM UTC

    We are still observing emergency address creation failures for phone numbers. Our engineering team is looking into the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Mar 24, 2022, 11:05 AM UTC

    We are still observing emergency address creation failures for phone numbers. Our engineering team is looking into the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. resolved Mar 24, 2022, 02:45 PM UTC

    Emergency address creation for Phone Numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.