Freshcaller incident
Interconnect - Call Failures to Telefonica in Frankfurt and Germany Mobile Phone Numbers
Freshcaller experienced a minor incident on March 25, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 11h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2022, 12:06 AM UTC
We are investigating a service interruption with Interconnect with dropped circuits to Telefonica in Frankfurt and a subset of call failures to our carrier partner Germany mobile phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 25, 2022, 12:57 AM UTC
We continue to investigate a service interruption with Interconnect with dropped circuits to Telefonica in Frankfurt and a subset of call failures to our carrier partner Germany mobile phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 25, 2022, 03:00 AM UTC
We are still experiencing call failures to a subset of our carrier partner Germany mobile phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Mar 25, 2022, 06:57 AM UTC
We are still experiencing call failures to a subset of our carrier partner Germany mobile phone numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.
- resolved Mar 25, 2022, 11:36 AM UTC
The issue affecting calls to a subset of Twilio Germany mobile phone numbers has been resolved, and the service is functioning normally at this time.