Freshcaller incident

Inbound Call Failures to Switzerland Over a Subset of Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 1, 2022 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 11h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2022, 06:42 PM UTC
Resolved
Jun 02, 2022, 06:15 AM UTC
Duration
11h 33m
Detected by Pingoru
Jun 01, 2022, 06:42 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Jun 01, 2022, 06:42 PM UTC

    We are observing inbound call failures to Switzerland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 01, 2022, 07:40 PM UTC

    We continue to observe inbound call failures to Switzerland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 01, 2022, 09:44 PM UTC

    We continue to observe inbound call failures to Switzerland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jun 02, 2022, 01:46 AM UTC

    We continue to observe inbound call failures to Switzerland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. resolved Jun 02, 2022, 06:15 AM UTC

    We are following up with telecom provider. Please reach out to our support team if you are facing any issues