Freshcaller incident

Issue in Number purchase and calls for new signups

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 15, 2022 affecting Calls and Calls and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2022, 11:27 AM UTC
Resolved
Jul 15, 2022, 11:52 AM UTC
Duration
25m
Detected by Pingoru
Jul 15, 2022, 11:27 AM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Jul 15, 2022, 11:27 AM UTC

    We are currently facing degraded performance with number purchases for new signed-up accounts. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. resolved Jul 15, 2022, 11:52 AM UTC

    The issue with Number purchases and Calls is resolved now. We are closely monitoring our system and working with our service providers.