Freshcaller incident

Failure in outbound calls

Major Resolved View vendor source →

Freshcaller experienced a major incident on July 18, 2022 affecting Sign in / Sign up and Outbound Calls, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2022, 04:43 PM UTC
Resolved
Jul 18, 2022, 05:32 PM UTC
Duration
49m
Detected by Pingoru
Jul 18, 2022, 04:43 PM UTC

Affected components

Sign in / Sign upOutbound Calls

Update timeline

  1. investigating Jul 18, 2022, 04:43 PM UTC

    We are experiencing issues with outbound calls across all regions, we have identified the issue and our engineerings are working towards mitigating the issue

  2. investigating Jul 18, 2022, 05:24 PM UTC

    Issue is resolved in IN region. We are working to mitigate the issue in other regions

  3. investigating Jul 18, 2022, 05:27 PM UTC

    Issue is resolved in EU and AU region. We are working to mitigate the issue in US region

  4. resolved Jul 18, 2022, 05:32 PM UTC

    Our engineers have identified the issue and mitigated in all the regions. Outbound calls are working fine in all region.