Freshcaller incident
Issue with SIP Voice Calls through Digital Ocean network
Freshcaller experienced a minor incident on July 20, 2022 affecting BYOC and BYOC and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2022, 07:59 PM UTC
Our carrier partners are facing issue with SIP Voice Calls through Digital Ocean network. We will update as soon as we have more information.
- investigating Jul 20, 2022, 08:25 PM UTC
Our carrier partners received reports of a quality issue with a subset of Voice Calls and confirmed that there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s
- monitoring Jul 20, 2022, 08:39 PM UTC
Our carrier partners received reports of a quality issue with a subset of Voice Calls and confirmed that there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s
- resolved Jul 21, 2022, 12:01 AM UTC
While we can only observe behavior of the DigitalOcean network by way of our customers, we see no on-going degradations with the Twilio product and are marking this as closed.