Freshcaller incident

Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 26, 2022 affecting Calls and Calls and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2022, 03:35 AM UTC
Resolved
Jul 26, 2022, 04:47 AM UTC
Duration
1h 12m
Detected by Pingoru
Jul 26, 2022, 03:35 AM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Jul 26, 2022, 03:35 AM UTC

    Our carrier partners have started detecting packet loss which caused dropped calls and call quality issues in multiple regions. They are actively investigating into this issue and we expect to provide another update in 1 hour or as soon as we have more information.

  2. investigating Jul 26, 2022, 03:49 AM UTC

    Voice Call functionality is now operating normally. Our carrier partners are monitoring for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. investigating Jul 26, 2022, 04:02 AM UTC

    Upon further investigation, we confirm that issue causing call drops and call quality impacting Programmable Voice product has been resolved.

  4. resolved Jul 26, 2022, 04:47 AM UTC

    The incident has been resolved