Freshcaller incident

Data from call metrics page and Live Dashboard are not matching

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 25, 2022 affecting Reports & Analytics, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 02:29 PM UTC
Resolved
Jul 25, 2022, 07:25 PM UTC
Duration
4h 56m
Detected by Pingoru
Jul 25, 2022, 02:29 PM UTC

Affected components

Reports & Analytics

Update timeline

  1. investigating Jul 25, 2022, 02:29 PM UTC

    Issues with updating the metrics in the live dashboard. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. resolved Jul 25, 2022, 07:25 PM UTC

    There was a problem in one of our DB slaves. We have resolved the issue and the system is stable now.