Freshcaller experienced a minor incident on August 17, 2022 affecting Outbound Calls, lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Calls
Update timeline
- investigating Aug 17, 2022, 10:52 AM UTC
Unable to make outgoing calls from the widget as the dialled number couldn't be validated
- resolved Aug 17, 2022, 07:00 PM UTC
Our provider has fixed the issue on their side and number lookup and validation is working as expected. Outgoing calls functionality is restored for the affected accounts.