Freshcaller incident

Small Percentage of Customers Using Voice Conferences are Experiencing a Degradation on the Service

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 2, 2022 affecting Calls and Calls and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2022, 12:49 PM UTC
Resolved
Sep 02, 2022, 01:51 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 02, 2022, 12:49 PM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Sep 02, 2022, 12:49 PM UTC

    Our carrier partners have detected a potential issue with Programmable Voice conferences. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Sep 02, 2022, 01:51 PM UTC

    Voice conference issues with programmable voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.