Freshcaller incident
Issue Searching for Phone Numbers by Locality
Freshcaller experienced a minor incident on September 21, 2022 affecting Search and Search and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2022, 09:12 PM UTC
Our carrier partners have detected a potential issue with searching for phone numbers by locality. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 21, 2022, 10:29 PM UTC
Our carrier partner continues to investigate the issue with searching for phone numbers by locality. We will provide an update in 2 hours or as soon as more information becomes available.
- investigating Sep 22, 2022, 01:24 AM UTC
We are no longer experiencing issue when searching for phone numbers by locality. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 22, 2022, 01:55 AM UTC
Issue when searching for phone numbers by locality in the console has been resolved and the service is operating normally at this time.