Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 9, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 09:28 PM UTC
Resolved
Nov 09, 2022, 10:30 PM UTC
Duration
1h 2m
Detected by Pingoru
Nov 09, 2022, 09:28 PM UTC

Affected components

Inbound CallsOutbound CallsCalls

Update timeline

  1. investigating Nov 09, 2022, 09:28 PM UTC

    We are seeing a degradation in call performance in US region and an increase in call drops. We are working with our 3rd party provider on this. We are continuing to monitor the services

  2. resolved Nov 09, 2022, 10:30 PM UTC