Freshcaller experienced a minor incident on November 18, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2022, 08:47 PM UTC
Our Service provider have detected a potential issue with number purchases. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Nov 18, 2022, 11:30 PM UTC
Our Service provider is actively working on fixing the issue. Updates will follow.
- investigating Nov 19, 2022, 02:10 AM UTC
The ability to purchase phone numbers seems to be operating normally. Our Service provider will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Nov 19, 2022, 02:57 AM UTC
We are no longer observing issues with the ability to purchase phone numbers. This incident has been resolved.