Freshcaller incident

Issue with making and receiving calls in IN region

Major Resolved View vendor source →

Freshcaller experienced a major incident on November 30, 2022 affecting Inbound Calls and Outbound Calls, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2022, 03:25 PM UTC
Resolved
Nov 30, 2022, 05:34 PM UTC
Duration
2h 9m
Detected by Pingoru
Nov 30, 2022, 03:25 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Nov 30, 2022, 03:25 PM UTC

    We are currently facing issues with the making and receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow our engineering team is still working on resolving the issue, further updates to follow

  2. investigating Nov 30, 2022, 04:06 PM UTC

    Engineers have identified the issue and are working towards fixing it

  3. investigating Nov 30, 2022, 04:38 PM UTC

    Our engineers are continuing to work on resolving the issue.

  4. investigating Nov 30, 2022, 05:00 PM UTC

    Our engineers are continuing to work on resolving the issue

  5. investigating Nov 30, 2022, 05:30 PM UTC

    Our engineers are continuing to work on resolving the issue

  6. resolved Nov 30, 2022, 05:34 PM UTC

    The issue with inbound and outbound calls is now fixed and services are back to normal. We are continuing to have this closely monitored