Freshcaller incident

Failure in provisioning calling functionality to new signups

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 17, 2022 affecting Calls and Calls and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2022, 05:35 PM UTC
Resolved
Dec 17, 2022, 06:40 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 17, 2022, 05:35 PM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Dec 17, 2022, 05:35 PM UTC

    We are facing issues with our telephony provider and we are unable to provision calling functionalities to new signups

  2. resolved Dec 17, 2022, 06:40 PM UTC

    Our telephony provider has identified and resolved the issue and we are able to successfully provision all calling functionalities to new signups