Freshcaller incident
Degraded Performance with Calls - Issue with vendor service provider
Freshcaller experienced a minor incident on February 17, 2023 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2023, 01:57 PM UTC
We are currently investigating errors for the our vendor service provider Rest API, impacting inbound and outbound call services in our products. Our engineering team has been alerted is actively investigating. We are closely monitoring with our service provider and update as soon as we have more information.
- investigating Feb 17, 2023, 02:29 PM UTC
We are experiencing issues with our vendor Rest API, You might be experiencing voice insights call events being delayed. We’re closely following up with our vendor and we will the consolidate updates and provide here, follow up for more information.
- identified Feb 17, 2023, 03:38 PM UTC
Our vendor service provider has identified that a degraded underlying service is causing failures on upstream services from their end which affects some of our services. follow up for more updates.
- investigating Feb 17, 2023, 09:50 PM UTC
Our vendor service provider continuing to observe intermittent recovery of some of their services, and they have assessed for remediation for other process, still the calling functionality is at impact, we will continue to follow up with them till there is a full restoration of their services and provide updates if we have further pertinent information.
- resolved Feb 18, 2023, 02:50 AM UTC
Our vendor has informed that all our subscribed services are now operating normally. We will continue to monitor for system stability.