Freshcaller incident

Degraded performance with our Analytics module.

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 23, 2023 affecting Reports & Analytics, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2023, 05:07 AM UTC
Resolved
Feb 23, 2023, 05:35 AM UTC
Duration
28m
Detected by Pingoru
Feb 23, 2023, 05:07 AM UTC

Affected components

Reports & Analytics

Update timeline

  1. investigating Feb 23, 2023, 05:07 AM UTC

    We are facing a degraded performance with our Analytics module, customer will not be able to access the Analytics dashboard, there is no data loss expected . we have identified the issue and working towards a fix.

  2. resolved Feb 23, 2023, 05:35 AM UTC

    Team has fixed the issue and Analytic dashboard is functional now.