Freshcaller experienced a major incident on September 26, 2023 affecting Inbound Calls, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Calls
Update timeline
- investigating Sep 26, 2023, 01:56 PM UTC
We are currently facing issues with the Calls in all Omni accounts which has Omni Routing enabled. We are working closely with our Engineering team to resolve this issue. Further updates to follow
- resolved Sep 26, 2023, 03:20 PM UTC
Issue has been fixed from our end and all our services are back to normal.