Freshcaller experienced a minor incident on October 5, 2023 affecting Recordings and Recordings and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 02:14 PM UTC
Our third party service provider has detected a potential issue with voice recording. Our engineering team has been alerted and is actively investigating. We will let you know as soon as we have more information.
- investigating Oct 05, 2023, 04:36 PM UTC
We are still investigating errors with Voice Recordings. We will continue investigating and will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 05, 2023, 05:47 PM UTC
New Voice recordings and Voice Intelligence are now operating normally; engineers are still investigating the impact on recordings & transcriptions during the impact window. We will continue investigating and will another update in 2 hours or as soon as more information becomes available.
- resolved Oct 05, 2023, 07:41 PM UTC
Our carrier partner has verified that the Voice Recording functionality is functioning as intended without any issues. This incident has been resolved.