Freshcaller incident

Potential Voice Call Failures

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 4, 2023 affecting Calls, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2023, 10:12 AM UTC
Resolved
Nov 04, 2023, 11:05 AM UTC
Duration
53m
Detected by Pingoru
Nov 04, 2023, 10:12 AM UTC

Affected components

Calls

Update timeline

  1. investigating Nov 04, 2023, 10:12 AM UTC

    Our monitoring systems have detected a potential issue with calls failing in the US1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Nov 04, 2023, 11:05 AM UTC

    Voice calls in the US1 region are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.